Determinants of Organizational Citizenship Behavior and Its Outcomes

Purpose: In this study, we investigated the effects of procedural justice, transformational leadership, and complexity which are directed at the organization as a whole on OCB. Also investigated was the relationship between OCB and job satisfaction. Design/Methodology/Approach: From a sample of 1,100 employees from 30 companies in the Korea National Industrial Complex, we tested the hypothesized model using structural equation modeling. Findings: The major findings are as follows: The findings showed that procedural justice, transformational leadership, and complexity had a positive effect on employees’ OCB and that OCB is also positively related to job satisfaction. Originality/value: The results suggest that employees could be engaged in organizational citizenship behavior when they perceive fairness of the decisionmaking process, receive leaders’ support, and recognize less complexity of the organizational process. Keyword: Procedural Justice, Transformational Leadership, Complexity, Organizational Citizenship Behavior, Job Satisfaction, Structural Equation Modeling Introduction Today, changes in organizational environments, their resultant innovations, and flexibility are emphasized, which necessarily calls for voluntary behavior from members of an organization. Accordingly, an organization should be capable of shifting its members’ attitudes and behaviors which act for organizational development from egoistic behaviors. With regard to this issue, many researchers have paid attention to organizational citizenship behavior (OCB). Organizational citizenship behaviors come in a variety of forms such as loyalty, helping others, and organizational compliance (Podsakoff et al., 2000) and organizations benefit employees who are willing to contribute their efforts and abilities to the organizations even though that is not officially required of them. This contribution of organizational citizenship behavior to organizations has received much attention in the business area (Todd, 2003). Global Business & Management Research: An International Journal